When you search for a doctor or hospital, we don't require an account, and we don't collect personal information just to browse. When you create a patient account, book an appointment, or contact support, we collect the details you provide — such as your name, phone number, email address, and the appointment details you enter.

If you sign up as a doctor, clinic, or hospital on the platform, we also collect the professional and business details needed to list and verify your practice.

We use your information to show you relevant search results, confirm and manage your bookings, send appointment reminders and updates, respond to support requests, and improve the reliability of the platform. We don't sell your personal information to third parties.

When you book an appointment, we share the details necessary to complete that booking — such as your name, contact number, and appointment time — with the doctor, clinic, or hospital you booked with. They are responsible for how they use that information as part of your care.

We use cookies and similar technologies to keep you signed in, remember your preferences (such as a selected city), and understand how the platform is used so we can improve it.

We keep your information for as long as your account is active or as needed to provide our services, and take reasonable technical and organizational measures to protect it against unauthorized access, loss, or misuse.

You can review and update your account details at any time from your profile. You can also contact us to request access to, correction of, or deletion of your personal information, subject to any obligations we have to retain certain records (such as appointment history).

We may update this policy from time to time. If we make material changes, we'll update the "last updated" date at the top of this page.

If you have questions about this policy or how your information is handled, reach out to us at support@jibonseba.com.